Do you offer refunds?
Due to the nature of these products, we are unable to issue refunds. 
If you have additional questions or issues installing our products, please email us directly at hi@lovekait.com or by submitting through our contact form.

I'm having trouble downloading my files.
Please email us directly at hi@lovekait.com.

I've sent someone else my files but they can not download them.
Only the purchaser is able to download the files directly.